Time Keeping Using Telephony

It is quick, easy, and efficient!

Telephony (Ta-LEFF-o-ney) is a timekeeping system designed specifically for companies sending home care aides or other health professionals into the home. Telephony requires the caregiver dial an 800 number when they arrive at the client’s home and enter their caregiver number. They repeat the action when they leave.

The system recognizes who they are, and determines from their call in how long they worked. It also knows who the client is and how many hours to bill them. If managed correctly on a daily basis, billing and payroll times can be reduced from hours to minutes. Hectic payroll and billing days become a thing of the past.

Why Telephony?

• Eliminate paper time sheets for good!
• Client is no longer required to sign timesheets thereby avoiding potential conflicts
• Significantly streamline payroll and invoicing
• No additional phone lines or hardware required
• Disciplines caregivers to show up on time and work for the authorized period
• Provides management with a unique and powerful caregiver management tool
• It’s a great item to tout for marketing
• Clients and families love it

Caregiver arrives at the client’s home

Starting a shift:

• Caregiver dials the 800 number, when prompted they enter their 6 digit Id and press 1 to indicate a start of visit call. The caregiver then hangs up when they hear “Call Complete”.

Ending the shift:

• Caregiver dials the 800 number, when prompted they enter their 6 digit Id and press 2 to indicate an end of visit call. The caregiver then hangs up when they hear “Call Complete”.

The system also notifies the office whether a caregiver has arrived or not. It is possible to actually “watch” the caregiver checking in and out on the office computer screen. This allows staffing coordinators to take appropriate action if they notice a caregiver has not arrived rather than waiting for a call from the client. Telephony can be setup to also email, if a caregiver does not sign in when they arrive at the client’s home.